Super User Supports

Super Users promote end-user organization, engagement and accountability. They help peers build capacity for meaningful use of the Connect Care clinical information system (CIS).

Physician Super Users facilitate prescriber participation in readiness activities, support training, and provide “at the elbow” peer help prior to, during and immediately following launch.

Super User Schedule

    • Each super user has hours dedicated to pre and post-launch support. Please check with clinical department leadership about Super User activities and expectations in your area.

Super User Orientation

Super User resources provide a wealth of information about logistics, locations and activities:

"Slack" Online Community

Slack is a collaboration tool that can be used on desktops ( and mobile platforms (iPhone, Android, etc.; install from App Store or Google Play) for communication, consulting and collaborating.

A CMIO Slack workspace ( supports Super Users. Teamwork happens in "channels"; including one to facilitate each Wave launch. All SuperUsers should consider getting to know Slack pre-launch:


A "Concierge" intake process ( allows needs to be captured, channeled and tracked. Super Users should familiarize themselves with this intake tool and enter requests and suggestions for themselves and on behalf of users.

Who to call?

CMIO Leaders on Call

The Chief Medical Information Office ensures that a physician informatics leader is available before and during launch. A call schedule for day (0700-1900) and night (1900-0700) shifts will be posted near launch.