Super User Supports
Super Users help peers build capacity for meaningful use of the Connect Care clinical information system (CIS) by facilitating participation in readiness activities, supporting training, and providing “at the elbow” peer help prior to, during and immediately following launch.
Super User Schedule
Each super user has hours dedicated to pre and post-launch support. Please check with clinical department leadership about Super User activities and expectations in your area.
Super User Orientation
Super User resources provide a wealth of information about logistics, locations and activities:
Super User Updates Channel
The Connect Care Update Blogs (blogs.connect-care.ca) cover a lot of information useful to Super Users, who are advised to "subscribe" in order to receive postings via email. One of the special-interest blogging channels, informatics.connect-care.ca, posts less frequently but focuses on things that Super Users, Power Users and Builders specifically need to know. Again, worth subscribing.
"Slack" Online Community
Slack is a collaboration tool that can be used on desktops (slack.com) and mobile platforms (iPhone, Android, etc.; install from App Store or Google Play) for communication, consulting and collaborating.
A CMIO Slack workspace (ahscmio.slack.com) supports Super Users. Teamwork happens in "channels"; including one to facilitate each Wave launch. All SuperUsers should consider getting to know Slack pre-launch:
A "Concierge" intake process (help.connect-care.ca) allows needs to be captured, channeled and tracked. Super Users should familiarize themselves with this intake tool and enter requests and suggestions for themselves and on behalf of users.
Who to call?
CMIO Leaders on Call
The Chief Medical Information Office ensures that a physician informatics leader is available before and during launch. A call schedule for day (0700-1900) and night (1900-0700) shifts will be posted near launch.