Super User On-Call Guide

From week 3 post-launch forward, Super Users are embedded in specialty area activities. They are identified to department and division leads, together with hours remaining in their assignments. Please confirm with medical leadership respecting expectations and any applicable schedules.

Note: extraordinary post-launch Super User support call schedules have run their course. Super Users should rely on colleagues in the Slack Network, and if necessary the CMIO help desk escalation resources (see below and use CMIO contact numbers).

Resources

    • Familiarize with this Manual, especially the Workflow section.
    • Escalate and discuss difficult issues with the CMIO Lead on call at 780-913-6654.
    • Other urgent CMIO contact numbers are available.