Connect Care Physician Training

Effective training is one of the most powerful predictors of clinical information system (CIS) adoption. Training needs to reflect physician workflows, accommodate different learning styles and empower for personalization. The Connect Care physician training strategy serves these goals by having physicians train physicians, offering flexible pathways to competence and supporting different learning styles. The approach and process is explained in a short online presentation.

The Chief Medical Information Office (CMIO) portfolio includes the organization of training and launch supports for prescribers (physicians, trainees, nurse practitioners, clinical assistants, etc.).


Training occurs in phases. Basic training covers essential skills for logging on, navigating Hyperspace and using common functions safely. Personalization training teaches how to adapt the CIS environment for a more satisfying experience. Optimization training explores workflow improvement for productivity. Basic and personalization training occur pre-launch, while optimization training occurs post-launch.

Training also occurs in waves, with cohorts of prescribers moved through basic, personalization and optimization training at times that befit their anticipated launch date for Connect Care adoption. Training usually starts within the 6 months prior to a launch wave. Prescribers can anticipate their wave by checking when their clinic or facility is scheduled for launch in the Connect Care wave sequence.


Training blends self-directed (online), directed (classroom and virtual classroom) and experiential (case-based) delivery methods. All online activities occur through MyLearningLink (, where physicians can find the track they are registered for and the associated competency assessment.


Basic training provides the knowledge needed to attain 80% or better on a simple competency assessment. This End User Performance Assessment (EUPA), plus InfoCare privacy training, is required to gain access to the production Connect Care environment.

What Physicians Need to Do

    • Be sure that MyLearningLink can be accessed wherever self-directed learning will occur.

    • Carefully heed MyLearningLink Tips for users of non-AHS devices (see below).

    • Complete MyLearningLink eLearnings for the assigned training track.

    • Prepare for use of videoconferencing if enrolled in virtual classes.

    • Be registered for and complete basic training (receive and respond to registration email).

    • Complete EUPA and confirm its acceptance.

    • Carefully follow Tips for installing Connect Care Mobile Apps and PowerMic Mobile.

    • Attend personalization training, gain access to full Connect Care and configure personal preferences.

    • Apply for Continuing Professional Development Credits.



There are many excellent resources that physicians can use to prepare for first use of the CIS. Other resources facilitate ongoing discovery of all the ways that the CIS can be shaped to personal preferences.