The Connect Care clinical information system (CIS) is much more than a typical electronic health record. It seeks to improve continuity of information, relationships and intent in service of a coherent patient and provider experience. 

Relational continuity is supported by good communication. Communication happens when one person or group relays information to another person or group. Documentation happens when information is managed to serve as a record. 


Communication Norms are about what CIS users expect of one another for effective, efficient, safe and respectful information sharing within and between groups. All clinicians should familiarize themselves with the Norms, then gather in their clinical groups, learn the basics, discuss norms and then derive a group “Communications Pact” to guide clinical communication behaviours in their area. 


Different communication tools support different needs. 

Communication tools available to Connect Care users include:

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