Virtual Basic Training

In order to participate in your virtual basic training, review the following:

1. Preparing for Training

In order to participate in your virtual training session, you must have:

• Remote Access Token – If you do not already have a security token to enable remote computer access, you will receive an email from AHS IT with instructions on how to configure this. If you have not received these instructions, please refer to the Remote Access page of this Manual.

• Citrix Workspace – Installation of this app allows you to access Connect Care through your home or non-AHS computer. For more information, refer to the Accessing Connect Care page of this Manual.

• Dual Monitors – We recommend you have access to two screens in order to get the most benefit from this session.

  • If you do not have dual monitors, we suggest you use your computer or laptop to connect to the Connect Care training environment plus an iPad or similar device to connect to the virtual session.

  • If you do not have an additional device, you may be able to successfully re-size the virtual session and Connect Care training environment windows to fit within one screen, but it is not ideal in terms of functionality.

• Zoom (latest version) – If you have never used the webinar software Zoom, we recommend you do a test call prior to the virtual session here: zoom.us/test.

  • Short demo videos on how to participate in a webinar call can be found at zoom.us/resources.

Please sign in 15 minutes before class using the link in your pre-ILT email to keep classes running on time.

2. Starting Your Training

• To confirm you are ready to start your training, complete this Pre-Class Checklist: ahs-cis.ca/trainingpreclasscheck. 

• Please sign in 15 minutes before class using the link in your pre-ILT email to keep classes running on time.

• If you are registered in basic training that is split into two sessions, ensure you have registered for both sessions (Part 1 and Part 2). 

We have scheduled your training session to accommodate lifestyle breaks and allow adequate time to complete your basic training session.

If you have questions or are struggling, please email us at help.cmio@ahs.ca.