Reporting Problems

Clinical information system (CIS) users may encounter what appear to be bugs or other problems that should be reported to avoid possible safety risks or to prevent other users from workflow interruptions. The Connect Care Concierge (help.connect-care.ca) simplifies intake for problem reports and requests which are then characterized, triaged and allocated for fixes, optimization or development.

Please report all problems via the help.connect-care.ca portal. This is linked via a button at the bottom of all Manual pages (see below).

For pressing issues, call the IT Service Desk & Solution Centre at 1-877- 311-4300 (#1 for Connect Care) to log a problem or request.