Connect Care Prescriber Training

Effective training is one of the most powerful predictors of clinical information system (CIS) adoption. Training needs to reflect prescriber workflows, accommodate different learning styles, and empower for personalization. The Chief Medical Information Office (CMIO) portfolio includes the organization of Connect Care training and supports for prescribers (physicians, trainees, nurse practitioners, clinical assistants, etc.).

Phases

Training occurs in phases. Basic training covers essential skills for logging on, navigating Hyperspace and using common functions safely. Personalization training teaches how to adapt the CIS environment for a more satisfying experience. Optimization training explores workflow improvement for productivity. Basic and personalization training occur prior to the prescriber's start date at a Connect Care site, while optimization training occurs after the prescriber's start date (or, for those who were in the scheduled launches, after the site's launch date).

Delivery

Training blends self-directed/independent (video), directed (virtual classroom), and experiential (case-based) delivery methods. Registration occurs through MyLearningLink (mylearninglink.ahs.ca) or a central booking page. 

Competence

Basic training provides the knowledge needed to attain 80% or better on a simple competency assessment. This End User Proficiency Assessment (EUPA), plus InfoCare privacy training (via a mandatory course titled "Required Organizational Learning (ROL) – InfoCare – On Our Best Behaviours"), is required to gain access to the production Connect Care environment. 

Just-in-time and Supplemental Training

Prescribers may be new to Alberta, work as locum or extender physicians, experience last-minute clinical reassignments, or otherwise anticipate working in a setting where Connect Care is active. Other prescribers may be familiar with Connect Care but not with specific Connect Care modules (e.g., inpatient) used where they will take up new work.  

For prescribers needing just-in-time basic or supplemental Connect Care training:

• Zone Medical Affairs is informed of the clinical assignment, confirms that privileges are in place, and provisions appropriate AHS credentials, an AHS email account, and remote access. 

  • • Calgary Zone: CAL.MedicalStaffOffice@ahs.ca

    • Central Zone: CZMAprivileging@ahs.ca 

    • Edmonton Zone: Edm.MedicalAffairs@ahs.ca

    • North Zone: NZ.Privileging@ahs.ca

    • South Zone: SZ.MedicalAffairs@ahs.ca 

    • Alberta Precision Laboratories: APL.MedicalAffairs@albertaprecisionlabs.ca 

• Provincial Medical Affairs (PMA) clarifies training needs, provisions appropriate Connect Care role and access, and provides training instructions.

  • • PMA.Requests@ahs.ca

• For further instructions on how to self-register for and complete independent or instructor-led training, based on your assigned role, see:

  • • Resource: Connect Care Training

• Prescribers who already have Connect Care training and need to cross-train in another track can access relevant Independent Learning on MyLearningLink by searching for "Independent". For example, those needing the inpatient track would:

  • • Search using "Independent" under "Courses & Registration". 

    • Look for "Epic-CMIO Inpatient Admitting Consulting Independent Learning".

    • Use the "Register" button to access the course.

    • Course elements can be completed at the user's pace and in multiple sittings.

Independent learning is currently available for most tracks. Further help with just-in-time training is available via help.cmio@ahs.ca.

Refresher Training

Some Connect Care users, particularly those who only occasionally use the system or those who are returning from an absence, may find it beneficial to have some refresher training to ensure they continue to have a positive user experience. Users who sign up for refresher training can choose what to review via Independent Learning (video), or can repeat their basic and/or personalization training via Instructor Led Training.

What Prescribers Need to Do

• • Be sure that MyLearningLink can be accessed where your self-directed learning will occur.

  • Carefully heed MyLearningLink Tips for users of non-AHS devices (see below).

  • Complete MyLearningLink eLearnings for the assigned training track.

  • Prepare for use of videoconferencing if enrolled in virtual classes.

  • Be registered for and complete basic training (receive and respond to registration email).

  • Complete EUPA and confirm it is marked as completed.

  • Carefully follow Tips for installing Connect Care Mobile Apps and PowerMic Mobile.

  • Attend personalization training, gain access to full Connect Care and configure personal preferences.

  • Apply for Continuing Professional Development Credits.

Sections

• • MyLearningLink

  • Basic Training

  • Personalization Training

  • Optimization Training

  • Refresher Training

  • Street Smart Training

  • Tips

  • CPD Credits

  • Connect Quality

Resources

Notices of additional training needs (e.g., for new or updated Connect Care tools/software) and opportunities (e.g., optimization classes) will be posted on the CMIO's blog channels, linked below. Archived resources detailing the training program used during the Connect Care implementation launches can also be accessed below. 

• • • Bytes Blog: Prescriber Training (for new training needs related to specific tools/software)

    • Support Blog: Prescriber Training (for optimization training)

    • Archive of Launch Training Resources:

      • • Byte, Principles, Backgrounder, FAQ, Key Messages