Basic Training

Basic training prepares prescribers for first use of the Connect Care clinical information system (CIS). This usually involves instructor-led and/or self-directed training selected from a schedule of offerings for different specialties and roles. Registration and scheduling for basic training begins 6 months prior to a launch date.

What Do I Need to Do Before Basic Training? 

You must complete the requirements for the type of basic training you are registered for at least 48 hours before your training begins. These requirements are outlined on the below linked pages. Click on the link for the type of training you are registered for:

An overview of basic training is below. Click the links above for the tasks you need to complete before your basic training. 

In-Person Training

Most basic training occurs as structured experiential learning in computer laboratory settings (in-person or via Zoom). One or more trainers work with clinical informaticians to guide a group of up to 20 learners through a set curriculum. Attendance is noted. Additional time and resources are available to those who need additional help.

Virtual Training

When in-person training is not possible (e.g., pandemic social distancing) or practical (e.g., small groups of locum or elective prescribers needing rapid onboarding), virtual interaction offers alternative access to instructor-led training (ILT). Virtual (online) training takes two forms: independent and guided. 

Independent Virtual Training

Guided Virtual Training

Virtual training is supported by trainers and clinical informaticians via, 07:00-21:00, 7 days a week. Virtual assistance is provided via just-in-time AHS Zoom sessions.

AHS Videoconferencing

AHS Zoom videoconferencing is used to support Connect Care training in a number of ways. Virtual classroom instruction occurs through Zoom. Drop-in and optimization training is facilitated by Zoom webinars, and person-to-person consultation and troubleshooting with Trainers and Super Users take advantage of 1:1 Zoom sessions. Uses of Zoom for training and user support are managed by the CMIO Medical Informatics Program (, with help to trainees available 07:00-21:00, 7 days a week, via an email provided with registration materials.

The following tip sheets can help trainees get started with AHS Zoom (

Course Registration - MyLearningLink

MyLearningLink ( is the AHS online learning management platform. It facilitates the registration, scheduling, delivery, completion tracking and assessments (End User Proficiency Assessments, or EUPAs) for basic training. See the MyLearningLink subsection of this Manual for more information about how prescribers can navigate the system.


For issues relating to online training, prescribers should start with the resources available through the MyLearningLink Support Centre and its email intake at

For prescribers who need additional Connect Care training support when seeking and registering for the right courses using personal computers, contact:

What Do I Need to Do After Basic Training? 

You must complete the requirements outlined as soon as you are able after completing your training:

These resources will help you prepare for the EUPA and working in Connect Care: