Prescriber Identity and Contact Information

Provider Access 

Alberta Health Services (AHS) maintains a directory of all persons entitled to access its health information systems. Relevant information includes physician demographics, contact numbers and types of clinical practice. The Identity and Access database content also informs clinical information system (CIS) permissions. 

Provider Role 

The Connect Care CIS uses a “provider registry” to organize information about clinicians authorized to use the CIS. The registry affects CIS user roles and departmental affiliations.

Provider Information 

Prescriber demographic and contact information exposed to other Connect Care users can be viewed using the Hyperspace "Phone Book" activity (found in Epic menu or via the general Search function). The details appearing there affect how letterhead and signature blocks display in communications, after-visit summaries, and many user-interface elements. 

Checking and Correcting

We recommend checking and correcting information in three places:

• • 1. Access: AHS Network User Information (iam.ahs.ca)

    2. Role: Connect Care Physician Role information ("CMIO Login Lab" via Hyperspace search)

    3. Information: Connect Care Phone Book ("Phone Book" via Hyperspace search)

Corrections to provider contact information, as found in the Connect Care Phone Book, can be made through a standardized In Basket message generated using a "Provider Demographic Update" option under the "New Message" command button.

For instructions about how to complete these tasks:

• • • Tip: Confirming Prescriber Registry Information

    • FAQ: How can I find my Provider ID?

    • Tip: CMIO Login Lab

If self-help does not work or is not possible, contact IT Service Desk (1-877-311-4300).