Connect Care Physician Supports

Alberta Health Services supports clinical information system (CIS) users in multiple ways:

    • Manual - This Connect Care Manual has essential information about who to call, with links to other resources.

    • Updates - Have multiple "channels", including support, questions and tips.

    • Connect Care Concierge Help Desk (1-877-311-4300, - Identify problems and the most efficient pathway to solutions.

    • Embedded - Within-CIS links or menu items offer quick reminders about what functions are for and how they can be used.

    • Learning Home Dashboards - Available within the "dashboards" workspace, have links to guides and tip sheets.

    • Super Users - And other clinician informaticians offer peer-to-peer assistance.

    • User Groups - Most clinical areas will have zone-specific user groups where help is exchanged.

Different types of support may be most useful at different stages:

    • Launch - Super User, Manual, Learning Home Dashboard, HelpDesk

    • Stabilization - Manual, Updates, Super Users

    • Improvement - Updates, Manual, Learning Home Dashboard

    • Steady State - User Groups, Learning Home Dashboard, Updates

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