Connect Care Prescriber Supports
The Digital Health team at Health Shared Services supports clinical information system (CIS) users in multiple ways:
Manual - This Connect Care Manual has essential information about who to call, with links to other resources.
Updates - Have multiple blog "channels", including Support, FAQ, Tips, and the main Bytes channel.
Connect Care Concierge Help Desk (1-877-311-4300, help.connect-care.ca) - Identify problems and the most efficient pathway to solutions.
Embedded - Within-CIS links or menu items offer quick reminders about what functions are for and how they can be used.
Learning Home Dashboards - Available within the "dashboards" workspace, have links to guides and tip sheets.
User Groups - Most clinical areas will have zone-specific user groups where help is exchanged.