Connect Care Physician Supports
Alberta Health Services supports clinical information system (CIS) users in multiple ways:
Manual - This Connect Care Manual has essential information about who to call, with links to other resources.
Updates - Have multiple "channels", including support, questions and tips.
Connect Care Concierge Help Desk (1-877-311-4300, help.connect-care.ca) - Identify problems and the most efficient pathway to solutions.
Embedded - Within-CIS links or menu items offer quick reminders about what functions are for and how they can be used.
Learning Home Dashboards - Available within the "dashboards" workspace, have links to guides and tip sheets.
Super Users - And other clinician informaticians offer peer-to-peer assistance.
User Groups - Most clinical areas will have zone-specific user groups where help is exchanged.
Different types of support may be most useful at different stages:
Launch - Super User, Manual, Learning Home Dashboard, HelpDesk
Stabilization - Manual, Updates, Super Users
Improvement - Updates, Manual, Learning Home Dashboard
Steady State - User Groups, Learning Home Dashboard, Updates