Connect Care Manual - Post Basic Training

What Do I Need to Do After Basic Training?

You must complete the below assessment requirements as soon as you are able after completing your training (more information is further down this page):

EUPA: Mandatory requirements to be completed to get access to Connect Care.
On Our Best Behaviours (OOBB): If not yet completed, is required for Connect Care access.

These resources will help you prepare for the EUPA and working in Connect Care:

Independent Learning
Exercise Booklets
Practicing in the System: Information about accessing training environments for practice and independent learning videos
Personalization, Dragon Medical One, and Login Lab
Follow-up Survey: Tell us how we can improve

Assessments: EUPA and On Our Best Behaviours

EUPA

When you are ready, you can register for your End User Proficiency Assessment (EUPA) on AHS MyLearningLink. The EUPA must be completed with a minimum score of 80%. You must complete the EUPA to obtain access to Connect Care. If you successfully completed your EUPA but the system did not move you to PASS, please click here to complete a 10-second attestation, and we will update our records.

What if I am not successful in passing my EUPA?

During your EUPA, the system will advise you on if your response is correct or incorrect. It will also provide you a reference to your learning materials to make it easy for your review. If you are unsuccessful with the EUPA, you can take it as soon as you're ready to try it again. If you have questions or are struggling, please email us at help.cmio@ahs.ca to arrange extra help.

On Our Best Behaviours

You must also complete AHS Privacy training eLearning, called InfoCare: On Our Best Behaviours (OOBB) before you obtain access to Connect Care. If you successfully completed OOBB but the system did not move you to PASS, please click here to complete a 10-second attestation, and we will update our records.

1. Independent Learning

Independent Learning videos provide an opportunity to review the course content from the CMIO training classes. The videos were designed to assist with your practice or to provide a refresher of your training. You can access Independent Learning videos through MyLearningLink. They are listed under Basic Training in your required courses section.

In order to practice in the PLY system as you review the videos, use the logins listed below in the “Practicing in the System Section” for your track.

Access MyLearningLink

2. Exercise Booklets

To assist with your practice, you can access the relevant After Class exercise booklets which are listed below.

If no exercise booklet is listed for your track, please contact help.cmio@ahs.ca.

3. Practicing in the System: Play (PLY) Training Environment Access

For further exploration and practice, you can access the PLY environment for post-training practice. You will find PLY in your Connect Care training folder.

Use the login credentials outlined below. Your username will be letters specific to your track, followed by a two-digit number (e.g., PED15), you can choose any number from 01 to 19 (note: ## indicates where the two-digit number between 01 and 19 goes, your username will not have a pound sign).
- - The PLY environment refreshes every 24 hours at 12 a.m. If it looks like someone has already interacted with a patient, feel free to use any other user login ID number from 01 to 19.
The password for all tracks: train

Addiction & Mental Health: AMH##
Ambulatory: AMBMD##
Anesthesia: ANPROV##
Cardiology: CVMD##
Critical Care – Adult: ICU##
Critical Care – NICU: NICU##
Critical Care – PICU: PICU##
Emergency Medicine: EDMD##
Diagnostic Imaging: NIR##
Inpatient Admitting and Consulting: IP##
Lumens: GIMD##
Obstetrics & Gynecology: OBGYN##
Pediatrics: PED##

Oncology:
- Hematology and Pediatric Oncology: PEDONC##
- Bone Marrow Transplant: BMT##
- Medical Oncology: MEDONC##
- Oncology Supplemental: MEDONC##
- Radiation Oncology: RADONC##
Pathology:
- Anatomical Pathology: APPATH##
- Clinical Pathology: CPPATH##
- Hematopathology: PATH##
Rural Medicine: RUR##
Surgery: SUR##

eLearnings

There are also after-class eLearning videos in MyLearningLink to help you with your learning. These are listed under “eLearning Supplemental”.

Access MyLearningLink

4. Personalization, Dragon Medical One (DMO) and Login Lab

Personalization

Now that you have completed your initial training and EUPA, if you haven’t already registered for a personalization course, please go to MyLearningLink and register. The personalization course is an opportunity to create preferences and shortcuts in Connect Care, and is integral to the efficient and specialty-specific use of the system. We are providing personalization instructor-led courses via Zoom.

To register for an upcoming session, please self-register via MyLearningLink:

Access MyLearningLink

Dragon Medical One (DMO)

Dragon Medical One is the provincial front-end speech recognition solution which uses your voice to securely capture the patient story more naturally and efficiently – anywhere, anytime directly into Connect Care. DMO is embedded and launched from within Connect Care capturing speech through the use of a mobile device application (PowerMic Mobile - PMM), USB microphone or headset.

To register for an upcoming session, please self-register via MyLearningLink:

Access MyLearningLink

Login Lab

It is CRITICAL you check your login for Connect Care before personalization class and prior to the date you require access to Connect Care. To do so, you will need to:

Make sure you have completed your EUPA and OOBB assessments as outlined above.
Open the Connect Care Production (PRD) environment from Citrix My Apps folder (https://myapps.albertahealthservices.ca/).
On the Hyperspace login screen, enter your AHS username and password. If you have multiple “jobs” available, please repeat the next steps for each job.
In the department screen, select your zonal virtual clinical department (e.g., Edmonton Zone Cardiology, Calgary Zone Pediatrics).
Once in, click the Epic button, select "Help", followed up by "CMIO Login Labs Info", and review the details for accuracy:

User record – Ensure your name is spelled correctly.
Provider Record – Check the Provider Record (name) and Provider type is correct (physician, nurse practitioner, etc.).
Template and Sub template - Use the Role Mapping Table as a guide.

If you’re unable to log in to Hyperspace, please call the IT Service Desk & Solution Centre 1-877-311-4300 and identify that you have a CMIO role and are unable to log in to Hyperspace to complete your login lab.

Additional Resources

Prescriber Resources

If you have questions or are struggling, please email us at help.cmio@ahs.ca.

5. Follow-up Survey

If you haven’t had a chance to complete the survey yet, please click the following link to complete the short (less than 2 minutes) questionnaire, and help us improve the Connect Care training experience.

Take the Survey