Content in this section will evolve as optimizations via the Connect Care Results Routing Optimization project (2024-25) are made to the system. Please also note that the delivery information on these pages applies to mixed-context practitioners only, and in the majority of circumstances, but some exceptions may not be reflected here.

Delivery of Laboratory Results, Diagnostic Imaging, ECG & Endoscopy Reports

Mixed-context practitioners can receive results and reports in their Connect Care In Basket, in an electronic medical record (EMR) that they use outside of AHS in a community or private practice, or via mail, courier or fax. The location in which they receive the results and reports depends on the primary/default location the practitioner has requested information be sent, as well as where and how the clinical test or intervention is ordered. The examples below review several common ordering contexts and the associated delivery pathways.

Connect Care sends courtesy copies (cc: copies) of results based on the practitioner’s default eDelivery location and their Connect Care communication preference. Mixed-context practitioners will usually receive copies of results in their In Baskets. If they have eDelivery, they will also receive the copied result in their default EMR. They will no longer receive cc: copies via fax or mail. Practitioners can copy themselves to get results to the EMR at their default eDelivery location.

Results for tests ordered in a Connect Care inpatient setting

• Inpatient results and reports will be available for review within Connect Care and reviewed through the “Chart Review” function in Epic. In some cases, results may also be delivered to the practitioner’s primary/default location. 

• If a mixed-context practitioner is copied on a test ordered in this context, it will be received at their default location as well as in their default EMR, if they have eDelivery.

Results for tests ordered in an outpatient setting where AHS is responsible for the record of care

• Outpatient results and reports will be delivered to the practitioner’s primary/default location. 

• If a mixed-context practitioner is copied on a test ordered in this context, it will be received in the location specified with the order, where they see the patient if they are documented on the patient’s care team, or, if no location is otherwise specified, their primary/default location as well as in their default EMR, if they have eDelivery. See “Results delivery when a mixed-context practitioner is copied on a test ordered or resulted in Connect Care” below. 

Results for tests ordered in a community setting where the practitioner is responsible for the record of care (tests ordered in your own clinic)

• Community results will be sent by eDelivery to the EMR, or by other methods such as fax, mail, or within the Connect Care CIS. 

• If a mixed-context practitioner is copied on a test ordered in this context, it will be received at their default location as well as in their default EMR if they have eDelivery.