Medical Office Assistant Supports

As more sites and departments across the province become live on Connect Care, more Medical Office Assistants (MOAs) will need to prepare for working at a Connect Care site. This section provides links to useful information for MOAs on topics such as getting Connect Care access, essential workflows, and other key resources.

Connect Care Training and Access for MOAs (click to expand/collapse)

Connect Care Training

The resource and support guide that is part of MOA training is linked below.

Accessing Connect Care From Your Own Computer 

Connect Care is located on secure servers within the AHS network. The same rigorous security structures used to secure access to the patient care version of Connect Care are applied to the training version. 

To access these servers, you will have to be provided with Remote User Network Access (RUNA). This access allows individuals to authenticate the AHS network from their own computer located outside of an AHS facility.

This access is sometimes referred to as RSA, RUNA, SecurID, or Remote Access; these terms are interchangeable and all relate to the ability to access Connect Care, and related applications, when located outside of AHS. 

How Remote Access Works

Remote access is how AHS ensures that only authorized users can access Connect Care. This is done by requiring you to provide a unique code number when logging in. This code comes from an application installed on your smartphone. Because the code is unique to each person and is constantly changing, it helps ensure that only authorized people can access Connect Care.

The code generated from the smartphone application is based on: 

Outlined below is information on how to:

Install the Smartphone App

The smartphone app you require is called RSA SecurID.

To install this app, open your smartphone and navigate to the Google Play store or the Apple App Store and search for "RSA SecurID". Alternatively, you can email the appropriate link below to yourself, open the email on your smartphone, and click on the link.

Load the Token Into the App

Your unique Token will be sent to your personal email address by the AHS remote access team. This email will include instructions for installing the Token. The instructions and steps are relatively complex and the information below is intended to provide a clearer summary of the steps that you have to take.

What you need:

Steps to install the Token:

Alternative steps:

Create Your PIN

Your Token will be protected by a PIN; it will not work unless you enter the correct PIN. Your PIN is stored on AHS servers and will not change if you delete the app, get a new phone, etc.

What you need:

Steps to create a PIN:

Using Your SecurID Remote Access

What you need:

Steps to generate a passcode on your smartphone and log in to Connect Care remotely:

SecurID Information


If you require assistance in setting up your remote access, please contact the Service Desk at 1-877-311-4300.

Additional Resources (click to expand/collapse)

For more information about Connect Care, see other sections of this Manual, as well as the following resources: