Virtual Personalization Training

In order to participate in your virtual personalization training, review the following:

1. Complete your EUPA

You MUST complete your EUPA in order to get access to Connect Care. This assessment MUST be completed NO LESS than 48 hours prior to your Personalization session.

The EUPA must be completed with a minimum score of 80%. You must complete the EUPA before you obtain access to Connect Care. If you have completed your EUPA but the system did not move you to PASS, please click here to complete a 10-second attestation and we will update our records.

What if I am not successful in passing my EUPA?

During your EUPA, the system will advise you on if your response is correct or incorrect. It will also provide you a reference to your learning materials to make it easy for your review. If you are unsuccessful with the EUPA, you can take it as soon as you're ready to try it again. If you have questions or are struggling, please email us at to arrange extra help.

2. Preparing for Training

In order to participate in your virtual training session, you must have:

  • Remote Access FOB – If you do not already have a security token to enable remote computer access, you will receive an email from AHS IT with instructions on how to configure this. If you have not received these instructions, please refer to the Remote Access page of this Manual.

  • Citrix Workspace – Installation of this app allows you to access Connect Care through your home or non-AHS computer. For more information, refer to the Accessing Connect Care page of this Manual.

  • Dual Monitors – We recommend you have access to two screens in order to get the most benefit from this session.

    • If you do not have dual monitors, we suggest you use your computer or laptop to connect to the Connect Care training environment plus an iPad or similar device to connect to the virtual session.

    • If you do not have an additional device, you may be able to successful re-size the virtual session and Connect Care training environment windows to fit within one screen, but it is not ideal in terms of functionality.

  • Zoom (latest version) – If you have never used the webinar software Zoom, we recommend you do a test call prior to the session here:

  • Mobility and speech recognition apps

  • Use Workspace ONE to install the speech recognition application, PowerMic Mobile (PMM) on your personal mobile device.

  • For more information, see the Installing Mobile Apps section of this Manual. Note: although you will be able to install the required apps, Workspace ONE and PMM, you may not be able to log in until your personalization class.

For assistance with mobility questions or installing apps, please email:

3. Starting Your Training

  • To confirm you are ready to start your training, complete this Pre-Class Checklist:

  • Please sign in 15 minutes before class to keep classes running on time, using the link in your confirmation email (subject: “READ THIS: Connect Care Training ACTION REQUIRED”).

We have scheduled your training session to accommodate lifestyle breaks and allow adequate time to complete your personalization training session.

If you have questions or are struggling, please email us at