Accessing Connect Care

The Connect Care clinical information system (CIS) can be accessed using computers (desktop, laptop, notebook, tablet) and mobile devices (smartphones, iPads). Mobile access (Epic's Haiku, Canto, Limerick) is optimized for specific tasks, such as communicating, preparing for encounters or rounding in facilities. Full computer access opens Epic's Hyperspace, with a comprehensive set of all tools a clinician might need. It is also possible for non-Connect Care clinicians to access a simplified interface through the web-based Connect Care Provider Portal (Epicare Link). Access to Hyperspace should be acquired and tested prior to attempting installation and use of any other access method.

Although Hyperspace is an independent software program (Windows), Alberta Health Services (AHS) has configured Hyperspace so that it opens within a "virtual machine" (Citrix Workspace). Although Hyperspace appears to be working on one's local computer, in fact it is running on a server computer with a fully interactive view of the "virtualized" Hyperspace. Understanding this helps one understand challenges interacting with printers, scanners, microphones and other devices attached to the local computer.

In sum, access to Hyperspace happens through a middle layer that requires "Citrix Workspace" to be installed and maintained. The latest version generally works best and Citrix Workspace can be set to update automatically:

All Connect Care access happens via AHS's unified access portal (UAP), which uses Citrix Workspace. The UAP address is easy to remember. Either of the following work both inside or outside AHS networks (also via the "CIS" button below).

Subsections explain how to register for UAP, remote access FOBs, and Connect Care Hyperspace.