Who to call?

First, look for a Super User to support you. Look for orange (smock, lanyard, arm band). If you cannot find Super User or other peer support, consider the type of problem:

• Possible immediate effect on Patient Care
  • Connect Care access or login problems
  • Non-Medical Device failure (e.g. printer, scanner)
  • Any kind of system or function downtime or failure
  • Patient safety incident or problem
  • --> call the Service Desk at 1-877-311-4300, Press “1” and then Press “2”.
  • --> if an urgent issue is not getting needed speed or content from Service Desk, call the Command Centre (likely Incident Physician on call)
• Problem without immediate Patient Care impact
  • Something is broken or missing
  • Non-urgent question about how to use the clinical information system
  • --> Connect Care Concierge at help.connect-care.ca
• Clinical or Patient Flow concerns
  • --> operational or physician leadership
• Physician-specific Issues
  • --> seek a Super User (on-call schedule)
  • --> additionally contact the CMIO Physician On Call (cmio@ahs.ca) at or other appropriate Command Centre resource (on call 24/7)

The Chief Medical Information Office ensures that a physician informatics leader is available 24/7. A call schedule highlights who is available during day (0700-1900) and night (1900-0700) shifts.

Urgent CMIO contact numbers are also listed for the Wave 1 launch period.