Who to call?
First, look for an experienced user or Super User (yellow or orange Connect Care lanyard). If you cannot find peer support, consider the type of problem:
Possible immediate Patient Care impact
Connect Care access or login problems
Non-Medical Device failure (e.g. printer, scanner)
Any kind of system or function downtime or failure
Patient safety incident or problem
--> call the Service Desk and Solution Centre at 1-877-311-4300 (Press “1” [clinical systems] and then “2” [Connect Care])
No immediate Patient Care impact
Something is broken or missing
Non-urgent question about how to use the clinical information system
--> visit the Connect Care Concierge online at help.connect-care.ca (describe and send the help request)
Clinical or Patient Flow concerns
Worry about how Connect Care might be affecting clinical service, relationships or quality.
--> discuss with your specialty Medical Informatics Lead (MIL) or physician leadership
Other Physician-specific Issues
--> seek out a physician Super User in your area, a MIL in your specialty, or your zone CMIO leader, finding names in:
The Chief Medical Information Office (firstname.lastname@example.org) ensures that a physician informatics leader is available during working hours.