Norms and Compacts

The Connect Care initiative brings major change to how clinicians work, share and serve. Despite best efforts to design best workflows, Connect Care users face many unknowns as they go through transformative discovery of optimized practices. Modernized policies and procedures will emerge.

Connect Care navigates unknowns with user-validated principles. These inform statements of reciprocal expectation and accountability between providers and consumers of health information services. Such are "compacts". Typically short and simple, compacts can be easier to action than complex agreements or contracts.

Where the focus is on user expectations of one another, we speak of "norms". These declare best behaviours that help all users to do their best.

Connect Care compacts and norms are summarized in the following sections.