Content in this section will evolve as optimizations are made to the system. Please also note that the delivery information on these pages applies to mixed-context practitioners only, and in the majority of circumstances, but some exceptions may not be reflected here.
Delivery of Referral Communications and Appointment Notifications
Practitioners who deliver services in Alberta Health Services (AHS) departments where Connect Care is the legal record of care will order, triage and schedule any referrals to or from that department in Connect Care. Referrals that are received from community-based practitioners will be managed in Connect Care/Epic.
Referral notifications are not sent via eDelivery. Notifications for referrals are sent by different methods depending on whether the clinic being communicated with is internal (an AHS clinic on Connect Care) or external (a private, non-AHS clinic or a clinic not yet on Connect Care).
Communications for internal clinics (where the referral is entered and signed in Connect Care) are sent to the referring provider's Connect Care In Basket. Communications with external clinics, either for a referral incoming to AHS or outgoing from AHS, are sent by fax or mail.
For more information about the types of referral notifications sent and examples, see the guide.
Consult notes and letters from a referral are delivered to practitioners as described in the section Delivery of Hospital and Outpatient Care Documents: Clinical Care Notes and Letters.
