Patient Portal (MyAHS Connect, MAC)

The "MyAHS Connect" (myahsconnect.ahs.ca) patient portal launched with the Connect Care clinical information system (CIS). MyAHS Connect allows patients and designated members of their decision-making unit to participate more fully in health maintenance and care.

MyAHS Connect (MAC) is powered by MyChart® licensed from Epic Systems Corporation, © 1999-2021.

Features

Gaining Access

Patients can be invited to register for MAC access at the time of any encounters with any clinic, facility or services where Connect Care is the record of care. It is also possible for clinicians to initiate the access process for any patient at any time. In addition, instructions for patient self-activation appear in "After Visit Summaries" (AVS), which may be printed by staff at hospital or clinic discharge, or at any time by physicians.

Once patients are active MAC users, this is indicated to providers using Connect Care by changes to an icon appearing at the top of the Storyboard (left column) of the patient's chart, and it becomes possible to manage communications and information sharing with the enrolled patient.

Proxy Access

Physicians may be asked to facilitate things like proxy access, where patients seek to share their MyAHS Connect information with family members or persons formally designated to assist with healthcare decision-making.

Results Release

Connect Care has adopted a hybrid approach to laboratory result and test report release to patients via the MyAHS Connect portal. Most information is released immediately, as soon as it is reported and available to clinicians. Some tests (such as selected infectious disease serologies, diagnostic imaging reports and pathology reports) are released after a 5-working-day delay.

A Tip explains how test and reports can be ordered, and then how any associated patient results release and messaging can be managed. It is possible to see which results are scheduled for release, which have been viewed, which auto-release results can be blocked and how to attach comments to results destined for MAC.

MyAHS Connect Utilization

The considerable benefits of MyAHS Connect are not available to patients unless their Connect Care providers promote the service, make it available, and help patients to use it effectively. Although the promotion of the portal involves many, in many workflows, prescribers can help by asking patients about portal use at all encounters. Event hospitalizations offer an important opportunity to introduce MyAHS Connect as a post-discharge aid to follow-up.

Any prescriber can use Connect Care to issue an activation code and invite a patient to MyAHS Connect. In addition, all clinic (outpatient), emergency department and ward staff (inpatient) should offer activation as part of after-visit summary workflows.

Departmental success with patient enrolment can be tracked with a "MyAHS Connect Department Utilization" dashboard (look up within . This dashboard summarizes offers, activations and use of the patient portal. It allows operational managers, supervisors and physicians to view how staff and patients are leveraging the tool for their clinic(s).

  1. Within Hyperspace, open the "My Dashboards" activity (also easy to find by using "dash" as search term in Global Search, then select "My Dashboards").

  2. Use the down-arrow just to the result of the name of the default dashboard that shows.

  3. Filter the "Content Type" to "Dashboards"

  4. From within the drop-down search-box, search for "MyAHS Connect Department Utilization" (consider selecting the star next to the Dashboard name to make it a favourite), then activate it with its play button.

Patient Resources

Physician Resources

Updates

eLearning Resources (all via MyLearningLink course lookup for course code)

  • MYC001 - Overview of MyAHS Connect

  • MYC002 - Responding to Patient Messages

  • MYC005 - Granting Proxy Access to MyAHS Connect (on hold)

  • MYC006 - Releasing Results to MyAHS Connect

  • MYC007 - Handling Appointments from MyAHS Connect

  • MYC010 - Sending and Reviewing Patient Questionnaires