Patient Portal (MyAHS Connect, MAC)

The "MyAHS Connect" (myahsconnect.ahs.ca) patient portal launched with the Connect Care clinical information system (CIS). MyAHS Connect allows patients and designated members of their decision-making unit to participate more fully in health maintenance and care.

MyAHS Connect (MAC) is powered by MyChart® licensed from Epic Systems Corporation, © 1999-2021.

Features

Gaining Access

Patients can be invited to register for MAC access at the time of encounters with any clinic, facility or services where Connect Care is the record of care. It is also possible for clinicians to initiate the access process for any patient at any time. Instructions for patient self-activation appear in "After Visit Summaries" (AVS), which may be printed by staff at hospital or clinic discharge, or at any time by physicians.

When patients are active MAC users (apparent from the state of a MyChart icon appearing at the top of the Storyboard in a patient's chart), it becomes possible to manage portal information sharing within Connect Care.

Promoting Uptake

The considerable benefits of MyAHS Connect are not available to patients unless their providers promote the service, make it available and help patients use it effectively. Although promoting portal activation is a team responsibility, prescribers can help by asking patients about portal use at all encounters.

Any prescriber can use Connect Care to issue an activation code and invite a patient to MyAHS Connect. This is easiest to do within an open patient chart (click on the top right MyChart StoryBoard icon, then the activation button). In addition, all clinics and emergency departments should build MyAHS Connect activation into after-visit summary workflows.

Inpatient Uses

Hospitalizations offer an opportunity to introduce MyAHS Connect to patients and to promote its use as a post-discharge aid to follow-up. Ward staff (inpatient) can build MyAHS Connect activation into patient education activities, discharge planning and after-visit summary workflows.

Active MyAHS Connect users are automatically presented with a "Day at a Glance" display when admitted to a healthcare facility using Connect Care as its record of care. This includes information about the patient's:

  • Inpatient healthcare team

  • Diet

  • Medications

  • Upcoming interventions (imaging, tests, procedures)

  • Consultations

Effective use of MyAHS Connect during hospitalizations can engage patients and their families as active members of the healthcare team. Research and experience shows that timely patient information access actually decreases clinician information burdens, as patients and families ask more focused questions and have independent access to many answers. Families can do better scheduling visits to fit with inpatient activities.

Proxy Access

Physicians may be asked to facilitate things like proxy access, where patients seek to share their MyAHS Connect information with family members or persons formally designated to assist with healthcare decision-making.

Results Release

Connect Care has adopted a hybrid approach to laboratory result and test report release to patients via the MyAHS Connect portal. Most information is released immediately, as soon as it is reported and available to clinicians. Some tests (such as selected infectious disease serologies, diagnostic imaging reports and pathology reports) are released after a 5-working-day delay.

A Tip explains how test and reports can be ordered, and then how any associated patient results release and messaging can be managed. It is possible to see which results are scheduled for release, which have been viewed, which auto-release results can be blocked and how to attach comments to results destined for MAC.

MyAHS Connect Utilization

Progress with patient enrolment can be tracked with a "MyAHS Connect Department Utilization" dashboard. This summarizes offers, activations and uses of the patient portal. It allows operational managers, supervisors and physicians to view how staff and patients are leveraging the tool for their clinic(s).

  1. Within Hyperspace, open the "My Dashboards" activity (also easy to find by using "dash" as search term in Global Search, then select "My Dashboards").

  2. Use the down-arrow just to the right of the name of the default dashboard.

  3. From within the drop-down search-box, search for "MyAHS Connect Department Utilization" (consider selecting the star next to the Dashboard name to make it a favourite), then open with its "play" button.

Patient Resources

Physician Resources

Updates

eLearning Resources (all via MyLearningLink course lookup for course code)

  • MYC001 - Overview of MyAHS Connect

  • MYC002 - Responding to Patient Messages

  • MYC005 - Granting Proxy Access to MyAHS Connect

  • MYC006 - Releasing Results to MyAHS Connect

  • MYC007 - Handling Appointments from MyAHS Connect

  • MYC010 - Sending and Reviewing Patient Questionnaires