Prescribers who are planning to work at a site that has already launched or will be launching Connect Care will need to gain access and be trained prior to working. While there is no reimbursement for time spent learning how to use the Connect Care system, Continuing Medical Education (CME) credits can be claimed with the Canadian College of Family Physicians or the Royal College of Physicians and Surgeons of Canada for completed instructor-led or independent learning Connect Care courses.
Getting Access to Connect Care
Locum physicians must follow the steps listed below to get Connect Care access. These steps should be completed at least 4 weeks prior to the start of the locum to ensure training and privileges are set up in time.
Request Connect Care training by emailing their Zone Medical Affairs office (include: subject AMA Locum Connect Care Training Request, first and last name, and CPSA number). If a prescriber already has privileges at a site that is in scope for an upcoming Connect Care launch, that individual will automatically receive a Connect Care training invitation and therefore does not need to email Medical Affairs.
The prescriber will receive an responding email with information about how to register for the following training requirements:
AHS privacy training - On Our Best Behaviours (OOBB)
Connect Care Basic Training course (time commitment: 5-8 hours)
End-User Proficiency Assessment (EUPA) (time commitment: 20-30 minutes)
Connect Care Personalization course (time commitment: 3-4 hours)
Login Lab (time commitment: 20-30 minutes)
For locum nurse practitioners (NPs), contact Provincial NP Services (Prov.NPServices@ahs.ca).
Keeping Connect Care Account Active
Prescribers need to log in to Connect Care a minimum of once every 180 days to keep their account active. It is important to confirm that one's account is active prior to the start of your shifts, as account reactivation can take a few days (potentially longer over weekends and holidays).
If a prescriber has trained early but does not pick up a working shift at a Connect Care site for some time, learnings can always be reinforced by practicing with training workbooks and reviewing Independent Learning courses on MyLearningLink.