Major Incident (MI)

Rarely, Connect Care or other systems that it depends on may unexpectedly go down or otherwise not function as needed. In some cases, Connect Care may remain up but one or more dependencies (e.g., scanning, printing, dictation, wireless) may be affected. If such a problem meets the below criteria, it triggers a "major incident" (MI), which is managed by an established team and protocol.

Connect Care users who witness what might be an unrecognized problem should immediately contact helpdesk ( or 1-877-311-4300) to submit the concern. Indicate suspected major incident. Problems already recognized will be acknowledged (with mitigation instructions) for all users by one or more of the following channels:


On-Call Schedules


Further Information