Letter Forms (cForms)

Letter Forms facilitate standardized documentation while accommodating a stakeholder's requirement for a particular documentation format. The forms can be rendered in a print and fax-friendly format for easy communication (In Basket, email, eFax or print). The underlying templates can take advantage of SmartTools, allowing interactive charting (e.g., click-to-edit). Double data-entry is minimized because much of required information can be pulled from the patient's chart and presented to the clinician for final editing.

Sidebar or pop-up links to Letter Forms are grouped by category, with form-specific details provided below.

Finding Letter Forms

The Communications activity (chart search "communications" or select from chart activity menu) provides access to most Letter Form functions. However, sidebar tools (chart search and jump to "Prescriber Sidebar", then select the "Letter Forms" link from the index; or use the link provided in the Consent & eForms Navigator) provide a more seamless experience by allowing clinicians to simply click on a link for the form they desire. This automatically sets up the correct form, with the correct properties, ready for editing in the Communications activity. 

Sending Letter Forms

It is important to pay attention to the person(s) or organization(s) that the form is addressed to (recipient). Letter Forms can be used for documentation without sending as a communication by limiting the recipient(s) to oneself. Completed forms are found in the "Letters" tab of Chart Review.

Absence Notes

Absence notes are simple letters often requested of healthcare providers. There are variants appropriate to caregiver, school, work and other needs for documenting a patient or family member health conflict with a pre-existing commitment. Although clinicians are free to edit or add additional information, the default absence letter is usually sufficient, as is the default recipient (patient). The content automatically adjusts to the clinical context (inpatient, outpatient, emergency). Absence letters print to a device appropriate for the patient's location. 

Approval Requests

Approval requests usually relate to medications or devices that are not normally covered by patients' government or third party health insurance plan(s). 

The Connect Care team is working with external stakeholders (e.g., Blue Cross) to digitize exemption and approval forms. As an interim measure, links are provided to external forms that can be completed online, then attached to the "Media" section of the Chart Review activity. This attachment process is facilitated by use of the "+Media" button under the "Attachment" section of the Communications activity. A cover letter template is provided to allow the communication to the external stakeholder to follow a Letter Form workflow.


Medical assessments, including physical examination reports, may be required by stakeholders in a patient's health care. Assessments adapted for documentation within Connect Care are available via the pop-up and sidebar links described above.

Assessment forms tend to pull in more complex data from the patient's digital health record. Clinicians should attend to the following:

Material/Device/Assist Requests

Some Letter Forms support requests for equipment or services from stakeholder organizations. These usually demand specific details about the requested device properties or features. Letter Forms tend to pull in more complex data from the patient's digital health record. Clinicians should attend to the following:

PCP Notification

A simple letter form can be used to alert a patient's primary care provider that they have been identified in this role by the patient. The letter includes instructions for making corrections to the patient attachment part of the health record.

WCB Claims

Reports supporting worker compensation claims can be initiated from Letter Form links in pop-up and sidebar lists. The links open a SmartForm that facilitates appropriate data capture, and is sent automatically to WCB via Connect Care.