Troubleshooting

Some clinical information system (CIS) problems have may be resolved without need of peer or helpdesk assistance. Common problems are described in subsections.

Support Blog

A peer-to-peer support blog (support.connect-care.ca) may include mention of a specific problem. Consider searching or browsing the topics there.

"Slack" Online Community

Slack is a collaboration tool that can be used on desktops (slack.com) and all mobile platforms as a dedicated app (iPhone, Android, etc.; install from App Store or Google Play). Slack brings communication, consulting and collaborating together in one place.

A CMIO Slack workspace (ahscmio.slack.com) was initiated to support physician Super Users. However, anyone with interest in learning from, or contributing to, the knowledge of others is welcome to join:

Concierge

The Connect Care "Concierge" help desk (insite.ahs.ca/ccsupport or help.connect-care.ca) can assist with more complex troubleshooting challenges.