Super User On-Call Guide

Super Users have dedicated time scheduled for support of relevant clinical user groups, with these schedules concentrated on the weeks immediately post-launch. From week 2 post-launch forward, Super Users are embedded in specialty area activities. They are known to department and division leads, together with hours remaining in their assignments. Please confirm Super User availability with local medical leadership.

Super Users attached to a current Launch should familiarize themselves with the Launch Supports (launchhelp.connect-care.ca) section of this manual.

• Workflow: CMIO End-User Support

• Super User Schedule

See the Launch Supports section for more details about locations.

Resources

• • Familiarize with this Manual, especially the Workflows section.

  • Escalate and discuss difficult issues with the CMIO Lead On-Call (Launch 9 schedule), call the Connect Care Incident Management Branch Lead (CCLIMB) phone number at: 1-888-592-2054 and select the option for CMIO Medical Leader On-Call​ or email help.cmio@ahs.ca. 

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