User Supports

Those putting hands to keyboards, fingers to touchscreens, or mouths to microphones, need support to get the most out of the Connect Care clinical information system (CIS). Connect Care users should reach out early and often. A solution is likely just a call or click away.

Peer Help

    • 2+ weeks post-launch, the most immediate help might come from a colleague. Get to know who in clinic, ward or ER is experienced and seek help from peers.

    • Super Users are “at-the-elbow” during the first weeks post-launch but reduce availability thereafter. They remain embedded resources indefinitely. Many clinical areas have Super User call schedules. Check with leaders for names, contact numbers and specialty-specific arrangements.

    • Look for orange lanyards for residents and yellow lanyards for physicians.

Self Help

Locum and CCA Help

Locum prescribers (physicians and nurse practitioners) as well as Cancer Care Alberta (CCA) prescribers may have some unique training and support needs, summarized separately.


A Connect Care "Concierge" unifies access to non-urgent help and requests. Anyone can enter requests and suggestions. It is important to follow the instructions provided, choose the right support pathway and enter all requested information.

Mobile Applications

Clinicians using Haiku for SmartPhones (iPhone and Android) or Canto for iPads may encounter difficulties with installation, updates or other issues. The above sources of support all pertain. If the help desk (Concierge) is engaged, referral to mobility technical specialists is likely. They may take advantage of an information service that allows users to share their mobile device screen in order to demonstrate a problem.

Solution Centre & Help Desk

    • For urgent issues, first seek a local Super User or experienced colleague.

    • Otherwise, call the IT Service Desk & Solution Centre at 1-877-311-4300 (#1 for Connect Care) to log a problem or request.