Access to Connect Care Clinical Applications

AHS Network Requirement

Access to the Connect Care clinical information system (CIS) requires an Alberta Health Services (AHS) network username and password. This is the same set of credentials used to log on to AHS email, wireless networks and computer workstations. It is provided to all physicians, trainees and medical students as part of normal on-boarding processes. Contact Medical Affairs if in doubt.

InfoCare and EUPA Requirement

All physicians must complete the "InfoCare: On our Best Behavior" privacy awareness training in order to access the CIS. This online self-directed learning is managed through MyLearningLink (MLL, search for courses matching "InfoCare" and complete online). The final part of the learning is an attestation that the physician will protect personal health information. Physicians who finish their basic training must also complete a short proficiency assessment, again done through MLL.

Physicians who complete InfoCare or EUPA but find that MLL does not credit them for completion (check online learning tips to minimize technical problems ) should email helpmylearninglink@ahs.ca with the subject "Move InfoCare to Complete", stating in the body of the email that they completed the course, accept the attestation (as linked above) and request immediate course completion credit. If still struggling, report completion to the CMIO portfolio using an online problem report or email (cmio@ahs.ca) .

Unified Access Portal

Physicians access all AHS clinical applications through a single web portal, easy to remember as myapps.ahs.ca (ahs-cis.ca/cis also works). The internet address is the same irrespective of whether one is connecting from inside or outside AHS networks. If one has valid AHS credentials and InfoCare completion, then logging in to to the Unified Access Portal (UAP, myapps.ahs.ca) should work. Note that access from outside AHS networks requires use of a security fob or token.

Connect Care PRD Access

Once prescribers have confirmed that they have Alberta Health Services (AHS) network access, UAP access, and security-fob enabled remote access, it is important to confirm that the UAP is showing all needed clinical applications. These may include one or more Connect Care Hyperspace environments. Connect Care Production ("PRD") is required to use the legal record of care.

Physicians working where Connect Care is the record of care MUST have PRD access. If login does not work, an online form should be used to report the problem.

Other Clinical Systems

In addition, one or more of the following clinical applications may be required to support Connect Care or transition work in a particular AHS Zone:

  • eCLINICIAN, Sunrise Clinical Manager, Meditech, Metavision, OTTR, or other legacy health information systems
  • Alberta Netcare Portal
  • IMPAX (diagnostic image management system for high-fidelity image review)
  • Connect Care Provider Portal (Link)
  • Enterprise Content Management (3M Health Information Systems)
  • Transfusion Information System (Wellsky)

Access to these systems is often part of a "bundle" and assigned based upon a prescriber's clinical role. However, some systems can be applied for through the same Identity & Access Management (IAM) portal used to gain remote access and a hard or soft access token. If there is something needed that does not automatically appear in one's UAP desktop (myapps.ahs.ca), use the IAM portal to apply:

If one has access to the UAP but find that an expected application (e.g., PRD version of Connect Care Hyperspace) is not present or has gone missing, contact ConnectCare.SupportTeam.Security@ahs.ca to get this corrected.