Access to Connect Care Clinical Applications

AHS Network Requirement

Access to the Connect Care clinical information system (CIS) requires an Alberta Health Services (AHS) network username and password. This is the same set of credentials used to log in to AHS email, wireless networks and computer workstations. It is provided to all physicians, trainees and medical students as part of normal onboarding processes. Contact Medical Affairs if in doubt.

InfoCare and EUPA Requirement

All physicians must complete the "InfoCare: On Our Best Behaviours" (OOBB) privacy awareness training in order to access the CIS. This online self-directed learning is managed through MyLearningLink (MLL; search for courses matching "InfoCare" and complete online). The final part of the learning is an attestation that the physician will protect personal health information. The attestation resonates with a Clinical Information Sharing Compact that physicians must uphold when using Connect Care.

Physicians who finish their basic training must also complete a short proficiency assessment, End User Proficiency Assessment (EUPA), again done through MLL. Credit for EUPA completion should be automated (check online learning tips to minimize technical problems).

Physicians who complete OOBB or EUPA but find that MLL does not credit them for completion can submit a request to update their status, using one of the following attestation tools:

Unified Access Portal

Physicians access all AHS clinical applications through a single web portal, easy to remember as ( also works). The Internet address is the same irrespective of whether one is connecting from inside or outside AHS networks. If one has valid AHS credentials and InfoCare completion, then logging in to the Unified Access Portal (UAP; should work. Note that access from outside AHS networks requires use of a security fob or token.

Connect Care PRD Access

Once prescribers have confirmed that they have AHS network access, UAP access and security-fob enabled remote access, it is important to confirm that the UAP is showing all needed clinical applications. These may include one or more Connect Care Hyperspace environments. Connect Care Production ("PRD") is required to use the legal record of care.

Physicians working where Connect Care is the record of care MUST have PRD access. If login does not work, an online form should be used to report the problem.

Connect Care Virtual Login Lab

A "virtual login lab" allows physicians to confirm that they have access to the right tools in the right way. Follow these steps (in order):

  • Complete basic training, the associated end-user proficiency assessment (EUPA) and OOBB (InfoCare privacy awareness training).

  • Login to and launch Connect Care production (PRD).

  • At the Hyperspace login screen, enter the correct AHS username and password.

  • If multiple "jobs" are presented (multi-role physician), complete the rest of this process for each in turn.

  • When asked for a "Department" to open Hyperspace with, choose the appropriate zone virtual clinical department (e.g., Edmonton Zone Cardiology, Edmonton Zone Pediatrics).

  • Once opened into Hyperspace, use the search function (top-right corner), type "CMIO" and jump to the "CMIO Login Labs Info" activity option. Alternately, select the top left "Epic" button, then "Help", then the "CMIO Login Labs Info" menu item.

  • Examine the information provided and complete the linked survey to indicate whether your roles and templates appear correct.

Step-by-step instructions are provided in a tip:

Other Clinical Systems

In addition, one or more of the following clinical applications may be required to support Connect Care or transition work in a particular AHS Zone:

      • Alberta Netcare Portal (*)

      • eCLINICIAN, Sunrise Clinical Manager, Meditech, Metavision, OTTR, or other legacy health information systems

      • Epic (Connect Care) including: Connect Care Provider Portal, Dragon Medical One, 3M (*)

      • IMPAX (diagnostic image management system for high-fidelity image review)

      • Wellsky™ Transfusion Information System (*)

Access to these systems is often part of a "bundle" and assigned based upon a prescriber's clinical role. Medical Affairs is the first point of contact for clarification or to request access.

(*) For self-service, one can log in to AHS Identity & Access Management (IAM) with one’s AHS ("Healthy" network) username and password to request access to these * applications. Consult your Medical Affairs office for a list of approvers if needed. User Guides:

If there is something needed that does not automatically appear in one’s Unified Access Portal (, contact the AHS IT Service Desk OR for support.