Optimization Training

Optimization training explores workflow improvements that can increase user productivity and satisfaction post-launch. The Chief Medical Information Office (CMIO) has developed a four-tier optimization pathway to foster continuous learning:

• Tier 1: Self-Directed

• Tier 2: Reinforcement

• Tier 3: SmartUser

• Tier 4: Direct Support

Users can combine optimization strategies from any tier, in any order, to best address individual needs. In Tiers 1 and 3, users can select and pace their learning from the available resources and modules. In Tiers 2 and 4, Medical Informatics Leads (MILs), Super Users, and Zone Clinical Department Heads (ZCDHs) will help champion continuing optimization for their colleagues and staff.

Tier 1: Self-Directed

Users reinforce their Basic training knowledge through self-directed just-in-time learning using prescriber-friendly resources.

• • • Connect Care Manual (manual.connect-care.ca)

    • Connect Care Tips, FAQs, Support Forum (blogs.connect-care.ca)

    • Connect Care Tippies

    • Connect Care Learning Home Dashboard

    • Independent learning (mylearninglink.ahs.ca) - Training track options will be listed in My Courses under “Independent Learning”, or search for “Independent” in Courses & Registration 

    • Epic Earth (www.epicearth.com)

Tier 2: Reinforcement

Users reinforce their ability to personalize within Connect Care.

• • • Personalization

      • Independent Learning Module available on MyLearningLink (mylearninglink.ahs.ca) 

      • Class delivery, initiated and organized by a user group or clinical department via their MIL(s) and/or ZCDH

    • Optimizing Workflows 

      • CMIO demo videos (demos.connect-care.ca)

      • Connect Care Physician Updates (e.g., COVID workflows, general workflows)

      • Group delivery (scheduled sessions)

Tier 3: SmartUser

Users complete Epic’s online SmartUser (previously known as "Power User") training modules. SmartUsers can help themselves and their peers feel more confident and be more efficient in using Connect Care.

• • • 4-minute introduction video at mylearninglink.ahs.ca (search for "MD200" in Courses & Registration)

    • Online courses offered through Epic WeLearning

      • Self-directed learnings 

      • Scheduled SmartUser facilitated classes

Tier 4: Direct Support

Sessions organized through a clinical department in partnership with the CMIO training team.

• • • Targeted optimization sessions facilitated by MILs or CMIO training team members during rounds

    • Deployment of CMIO Educators to Zone sites

Resources

More information is available about opportunities and resources in each of the tiers. General questions can be directed to help.cmio@ahs.ca.

• • Infographic: CMIO Optimization Training

  • Byte: SmartUser Training

  • Byte: Optimization Training

  • Guide: Optimization Training Strategy