Optimization Training
Optimization training explores workflow improvements that can increase user productivity and satisfaction post-launch. The Chief Medical Information Office (CMIO) has developed a four-tier optimization pathway to foster continuous learning:
Tier 1: Self-Directed
Tier 2: Reinforcement
Tier 3: Power User
Tier 4: Direct Support
Users can combine optimization strategies from any tier, in any order, to best address individual needs. In Tiers 1 and 3, users can select and pace their learning from the available resources and modules. In Tiers 2 and 4, Medical Informatics Leads (MILs), Super Users, and Zone Clinical Department Heads (ZCDHs) will help champion continuing optimization for their colleagues and staff.
Tier 1: Self-Directed
Users reinforce their Basic training knowledge through self-directed just-in-time learning using prescriber-friendly resources.
Connect Care Manual (manual.connect-care.ca)
Connect Care Tips, FAQs, Support Forum (blogs.connect-care.ca)
Connect Care Tippies
Connect Care Learning Home Dashboard
Independent learning (mylearninglink.ahs.ca) - Training track options will be listed in My Courses under “Independent Learning”, or search for “Independent” in Courses & Registration
Epic Earth (www.epicearth.com)
Tier 2: Reinforcement
Users reinforce their ability to personalize within Connect Care.
Personalization
Independent Learning Module available on MyLearningLink (mylearninglink.ahs.ca)
Class delivery, initiated and organized by a user group or clinical department via their MIL(s) and/or ZCDH
Optimizing Workflows
CMIO demo videos (demos.connect-care.ca)
Connect Care Physician Updates (e.g., COVID workflows, general workflows)
Group delivery (scheduled sessions)
Tier 3: Power User
Users complete Epic’s online Power User training modules. Power Users can help themselves and their peers feel more confident and be more efficient in using Connect Care.
4-minute introduction video at mylearninglink.ahs.ca (search for "MD200" in Courses & Registration)
Online courses offered through Epic WeLearning
Self-directed learnings
Scheduled Power User facilitated classes
Tier 4: Direct Support
Sessions organized through a clinical department in partnership with the CMIO training team.
Targeted optimization sessions facilitated by MILs or CMIO training team members during rounds
Deployment of CMIO Educators to Zone sites
Resources
More information is available about opportunities and resources in each of the tiers. General questions can be directed to help.cmio@ahs.ca.