Optimization Training

Optimization training explores workflow improvements that can increase user productivity and satisfaction post-launch. The Chief Medical Information Office (CMIO) has developed a four-fold optimization plan to foster continuous learning:

• Direct Support (includes Optimization classes through CMIO)

• Self-Directed

• Reinforcement

• SmartUser (classes through Epic)

Users can combine facets of optimization from any section, in any order, to best meet their unique learning needs. In Self-Directed learning and SmartUser training, users can drive their own learning through the available resources and modules. In Reinforcement (personalization) and Direct Support, Medical Informatics Leads (MILs) and Medical Leaders help champion this learning for their users, while the CMIO Training team provides direct additional training or support.

Direct Support

Sessions or support are organized by the CMIO training team.  

• • • Optimization classes (previously called "Thrive" classes) are 30 to 60 minutes in length each and focus on completing common workflows more efficiently.

      • • TO REGISTER: Prescribers can register for Optimization classes at the Bookings - CMIO Thrive Training page. A confirmation email with class details will come from "Bookings CMIO Thrive".

        • Topics available (more to be added in future): 

          • • In Basket Management

            • Therapy Plans

            • Orders Optimization

            • Notes and Documentation SmartTools

            • Letters to Netcare

            • Anesthesia

        • Questions? Contact CMIO.Optimization@ahs.ca with any questions about Optimization classes.

    • Additional targeted optimization sessions are facilitated by MILs or CMIO training team members during rounds.

Self-Directed

Users reinforce their Basic training knowledge through self-directed just-in-time learning using prescriber-friendly resources.

• • • Connect Care Manual (manual.connect-care.ca)

    • Connect Care Tips, FAQs, Support Forum (blogs.connect-care.ca)

    • Connect Care Tippies

    • Connect Care Learning Home Dashboard

    • Independent learning (mylearninglink.ahs.ca) - Training track options will be listed in My Courses under “Independent Learning”, or search for “Independent” in Courses & Registration 

    • Epic Earth (www.epicearth.com)

Reinforcement

Users reinforce their ability to personalize within Connect Care.

• • • Personalization

      • Independent Learning Module available on MyLearningLink (mylearninglink.ahs.ca) 

      • Class delivery, initiated and organized by a user group or clinical department via their MIL(s) and/or ZCDH

    • Optimizing Workflows 

      • CMIO demo videos (demos.connect-care.ca)

      • Connect Care Physician Updates (e.g., COVID workflows, general workflows)

      • Group delivery (scheduled sessions)

SmartUser

Users complete Epic’s online SmartUser (previously known as "Power User") training modules. SmartUsers can help themselves and their peers feel more confident and be more efficient in using Connect Care. The 1-hour long SmartUser classes are free, virtual, and led by an Epic trainer.

• • • To see a schedule and register for SmartUser classes, go to efficiency.epic.com (UserWeb login not needed). See the FAQ for more information.

      • • FAQ: Physician SmartUser

    • The SmartUser classes are also available through Epic's WeLearning (UserWeb login needed), which has additional e-learning modules created by Epic and other Epic community members.

Resources

More information is available about opportunities and resources in each of the optimization sections. General questions can be directed to help.cmio@ahs.ca.

• • Infographic: CMIO Optimization Training

  • Byte: SmartUser Training

  • Byte: Optimization Training

  • Guide: Optimization Training Strategy