Launch Supports for Prescribers

For workflow updates due to Launch 9 that affect all prescribers, see the Launch 9 Updates page. Also see the Corrections Health Services and Continuing Care pages for info specific to those workflows. For post-launch supports, see this FAQ.

This section (launchhelp.connect-care.ca) highlights the supports available during the launch period for prescribers participating in the current launch wave. For CMIO leader launch supports, see CMIO Lead Launch Supports and, for post-launch support, see User Supports. Note that the support types, times and locations can change

Prescriber launch supports are organized into three tiers, to be used sequentially (click the links/see sections below for more information): 

At any level, a Helpdesk (help.connect-care.ca) call or online request may be required. Helpdesk can facilitate additional assistance for device, network, access, mobility, dictation, and other technology problems.

In sum, 

Peers and Super Users

Virtual Drop-in Centre

Available during the launch period, approximately 3 weeks before launch and up to 6 weeks post-launch.

The Virtual Drop-in Centre is now closed.

CMIO Leaders on Call

Available during the launch period, from launch day up to 5 weeks post-launch.

The Chief Medical Information Office (CMIO) ensures that a physician informatics leader is on call for a number of weeks around launch for issues requiring additional attention because of urgency or complexity. 

Self-Help

Many problems can be addressed with self-help resources: