Launch Supports for Prescribers
For workflow updates due to Launch 9 that affect all prescribers, see the Launch 9 Updates page. Also see the Corrections Health Services and Continuing Care pages for info specific to those workflows. For post-launch supports, see this FAQ.
This section (launchhelp.connect-care.ca) highlights the supports available during the launch period for prescribers participating in the current launch wave. For CMIO leader launch supports, see CMIO Lead Launch Supports and, for post-launch support, see User Supports. Note that the support types, times and locations can change.
Prescriber launch supports are organized into three tiers, to be used sequentially (click the links/see sections below for more information):
Peers and Super Users (first point of contact)
Virtual Drop-in Centre (troubleshooting and help for more complex issues) - now closed
CMIO Leaders on Call (for escalated issues)
At any level, a Helpdesk (help.connect-care.ca) call or online request may be required. Helpdesk can facilitate additional assistance for device, network, access, mobility, dictation, and other technology problems.
In sum,
for urgent issues (e.g., unable to log in, unable to support immediate patient need), seek help from an available Super User or call Helpdesk at 1-877-311-4300 (#1 for Connect Care).
for less pressing matters, take advantage of CMIO launch supports, as above, or visit Helpdesk (help.connect-care.ca) to choose a support pathway.