Launch Supports for Prescribers

For workflow updates due to Launch 9 that affect all prescribers, see the Launch 9 Updates page. Also see the Corrections Health Services and Continuing Care pages for info specific to those workflows. For post-launch supports, see this FAQ.

This section (launchhelp.connect-care.ca) highlights the supports available during the launch period for prescribers participating in the current launch wave. For CMIO leader launch supports, see CMIO Lead Launch Supports and, for post-launch support, see User Supports. Note that the support types, times and locations can change

Prescriber launch supports are organized into three tiers, to be used sequentially (click the links/see sections below for more information): 

At any level, a Helpdesk (help.connect-care.ca) call or online request may be required. Helpdesk can facilitate additional assistance for device, network, access, mobility, dictation, and other technology problems.

In sum,