Locum Results Routing and Message Management

Locum prescribers will need to determine with their clinical site how results and messages will be routed and followed-up; this is a mutual responsibility between the locum prescriber and site leadership. Results (e.g., labs and diagnostic imaging) and messages (e.g., consult letters), by default, will enter the locum prescriber’s “In Basket” in the Connect Care system for review and management.

After finishing a locum, In Basket should be reviewed intermittently to ensure important results and messages are managed and not missed. With having a “live” In Basket, some messages will route to In Basket, when they previously were delivered by fax or mail. Please refer to the Mixed Provider Contexts section of this Manual for strategies on how to navigate receiving messages from mixed contexts (e.g., Connect Care In Basket and fax or mail). 

Management of Results Post-Discharge

Attestation or a contract clause is needed to determine whether labs ordered in ED will be managed in a post-discharge pool or whether they remain the responsibility of the locum, as there is variability between Connect Care sites at present.