In person Personalization Training

In order to participate in your training you must complete the following:

1. Complete your EUPA

You MUST complete your EUPA in order to get access to CONNECT CARE. This assessment MUST be completed NO LESS than 48 hrs. prior to your PERSONALIZATION session.

The EUPA must be completed with a minimum score of 80%. You must complete the EUPA before you obtain access to Connect Care. If you have completed your EUPA but the system did not move you to PASS, please click here to complete a 10 second attestation and we will update our records.

Access MyLearningLink

What if I am not successful in passing my EUPA?

During your EUPA the system will advise you on if your response is correct or incorrect. It will also provide you a reference to your learning materials to make it easy for your review. If you are unsuccessful with the EUPA, you can take it as soon as you're ready to try it again. If you have questions or are struggling, please email us at to arrange extra help.

2. Preparing for Training

In order to participate in your training, you must complete the following:

Mobility and Dragon Medical One (DMO)

  • Download the Mobility and DMO (Speech Recognition) apps on your mobile device: Physician Manual: Installing Mobile Apps

      • Download the Dragon Medical One (speech recognition software) on your mobile device

      • Download the PowerMic mobile app on your mobile device

      • For assistance with mobility questions or installing applications, please email:

To confirm you are ready complete this Pre-Class Checklist (

3. Starting your Training

Getting to Class

  • Review instructions and maps on how to get to your training room, search by site and room name.

  • Arrive 15 minutes before class to keep classes running on time.

We have scheduled your training session to accommodate lifestyle breaks and allow adequate time to complete your Basic training session. If attending in person, you may want to bring food and water to your training session. There is typically not sufficient time or possibly facilities available to purchase refreshments during class breaks. We apologize that we are unable to provide catering for this session.

Covid-19 precautions

Your personal safety and well-being are important. The following requirements have been instituted for all in-person training classes:

  • Hand sanitizer will be provided and must be used before entering class.

  • Cleaning supplies for work station will be provided ā€“ please use these to clean your work station before and after your training session.

  • Masks ā€“ all attendees will be expected to wear a face mask while in class. Area Trainers and Super Users will be using face shields and / or masks.

  • AHS Fit to Work Questionnaire must be completed prior to class. The form can be accessed from this link: Fit for Work Questionnaire.

Social distancing norms may not be possible within classroom settings. If you are concerned about attending in class training, please consider registering for a virtual training session as an alternative option.

If you have questions or are struggling, please email us at