In-Person Personalization Training

In order to participate in your in-person personalization training, review the following:

1. Complete Your EUPA

You MUST complete your EUPA in order to get access to Connect Care. This assessment MUST be completed NO LESS than 48 hours prior to your Personalization session.

The EUPA must be completed with a minimum score of 80%. You must complete the EUPA before you obtain access to Connect Care. If you have completed your EUPA but the system did not move you to PASS, please click here to complete a 10-second attestation and we will update our records.

What if I am not successful in passing my EUPA?

During your EUPA, the system will advise you on if your response is correct or incorrect. It will also provide you a reference to your learning materials to make it easy for your review. If you are unsuccessful with the EUPA, you can take it as soon as you're ready to try it again. If you have questions or are struggling, please email us at to arrange extra help.

2. Install PowerMic Mobile

To participate in training, you must:

  • Use Workspace ONE to install the speech recognition application, PowerMic Mobile (PMM) on your personal mobile device.

  • For more information, see the Installing Mobile Apps section of this Manual. Note: although you will be able to install the required apps, Workspace ONE and PMM, you may not be able to log in until your personalization class.

For assistance with mobility questions or installing apps, please email:

3. Starting Your Training

We have scheduled your training session to accommodate lifestyle breaks and allow adequate time to complete your personalization training session. You may want to bring food and water to your training session. There is typically not sufficient time (and, in some locations, no facilities) available to purchase refreshments during class breaks. We apologize that we are unable to provide catering for this session.

If you have questions or are struggling, please email us at

COVID-19 Precautions

Your personal safety and well-being are important. The following requirements have been instituted for all in-person training classes:

  • Hand sanitizer will be provided and must be used before entering class.

  • Cleaning supplies for workstations will be provided – please use these to clean your workstation before and after your training session.

  • All attendees will be expected to wear a face mask while in class. Area Trainers and Super Users will be using face shields and/or masks.

  • An AHS Fit to Work Questionnaire must be completed prior to class. The form can be accessed from this link: Fit for Work Questionnaire.

Social distancing norms may not be possible within classroom settings. If you are concerned about attending in class training, please consider registering for a virtual training session as an alternative option.