Readiness Events

The following is a brief overview of Readiness Events that typically occur leading up to a Connect Care launch.

Workflow Walkthrough (WFWT) – 8 months pre-launch

WFWT allows Connect Care stakeholders to see recorded end-to-end demonstrations of select high-risk high-volume patient workflows. Workflow videos are shown at each site (or virtually). This is the first opportunity to showcase some of the completed workflows and content, providing an opportunity to increase user engagement and enthusiasm prior to training.

  • Zonal Associate Chief Medical Information Officers (ACMIOs), interested Medical Informatics Leads (MILs), zonal medical leaders and zonal CMIO end users attend.

  • Resource: Launch 6 WFWT

Launch Readiness Assessments (LRAs) – 120, 90, 60 and 30 days pre-launch

LRAs are checkpoints leading up to launch, sharing milestones, status and risks of each key Connect Care area with project stakeholders. Presenters share mitigation plans, propose solutions, and request support as needed. LRAs ensure stakeholders are engaged and informed. LRAs occur at 120, 90, 60 and 30 days out from launch.

  • Zonal ACMIOs, Nurse Practitioner Leaders, Physician Design Leads, MILs and other medical leaders present along with their operational areas as required.

  • Resource: Launch 6 LRA Overview

CMIO Prescriber Shadow Charting – 8-10 weeks pre-launch

Allows Connect Care prescribers to practice charting prior to launch, to promote end user confidence. During CMIO Prescriber Shadow Charting, prescribers can chart in both Connect Care and their current documentation system (paper or otherwise). CMIO Prescriber Shadow Charting is focused on high acuity and high volume areas, listed below; as it is not available in all clinical areas, many prescribers will not have an opportunity to participate in CMIO Prescriber Shadow Charting.

  • Anesthesia – End users complete "dual documentation", in the legacy system and Connect Care simultaneously in real time.

  • Cupid – Focuses on cardiac resulting for invasive and non-invasive procedures.

  • Lumens – End users practice preprocedural and postprocedural documentation.

  • OBGYN – End users practice reviewing key Obstetrical & Gynecological workflows.

Prescribers must complete basic training before participating in CMIO Prescriber Shadow Charting.

    • CMIO prescriber end users at Launch 6 sites in the above listed clinical areas are contacted to sign up for CMIO Prescriber Shadow Charting.

(The Readiness team also hosts Shadow Charting for Operational end users outside the CMIO. For more information on Operational Shadow Charting, see Launch 6 Operational Shadow Charting.)

Readiness Checkpoints – Clinical Operations Readiness (CORe) Summit and Clinical Operations Readiness (CORe) Day – 6-8 weeks pre-launch

These events provide operations and prescribers with relevant updates and expectations prior to launch. Presenters (project team members and wave leadership) review what to expect before, during and after launch, and include time for questions. These events help launch leaders with their engagement and confidence leading up to launch.

Patient Movement Readiness Series – 6 weeks pre-launch

The Patient Movement Readiness Series includes three overarching events (self-paced viewing of workflow recordings, patient movement fundamentals, and live system demonstrations) that introduce end users to patient movement workflows. These illustrate how tools learned in training are used in typical clinical scenarios. The three Patient Movement Readiness events provide baseline knowledge about patients move along typical pathways supported by simple workflows, as well as how to handle patients experiencing more complex transitions. Examples and activities are designed to help users feel confident facilitating safe transitions of care with Connect Care. Recordings for the Launch 6 events are available in the below link.

CMIO Practice Charting – 4 weeks pre-launch

CMIO Practice Charting is an additional opportunity for CMIO end users to practice dual-charting with Connect Care on real patients during or after real appointments. CMIO Practice Charting does not replace CMIO Prescriber Shadow Charting; it is an additional opportunity for CMIO end users to practice in the system. CMIO Practice Charting is available to those departments and end users identified by their local leadership.

  • Sessions are scheduled and coordinated on an as-needed basis, with areas of need identified by zonal medical leaders and MILs.

  • Manual: Practice Charting

Workflow Dress Rehearsal (WDR) – 2-4 weeks pre-launch

WDR provides hands-on practice and simulated workflow scenarios using Connect Care. This is done post-training to ensure users have appropriate Connect Care access, promote confidence in the system and ensure familiarity with the helpdesk ticketing process. These 2- to 4-hour sessions run through integrated and department-specific scenarios in person with on-site support. Only certain workflows and care areas are focused on during WDR, these are determined by managers and implementation leads.