The following is a brief overview of Readiness Events that typically occur leading up to a Connect Care launch.
Workflow Walkthrough (WFWT) – 8 months pre-launch
WFWT allows Connect Care stakeholders to see recorded end-to-end demonstrations of select high-risk high-volume patient workflows. Workflow videos are shown at each site (or virtually). This is the first opportunity to showcase some of the completed workflows and content, providing an opportunity to increase user engagement and enthusiasm prior to training.
Zonal Associate Chief Medical Information Officers (ACMIOs), interested Medical Informatics Leads (MILs), zonal medical leaders and zonal CMIO end users attend.
Launch Readiness Assessments (LRAs) – 120, 90, 60 and 30 days pre-launch
LRAs are checkpoints leading up to launch, sharing milestones, status and risks of each key Connect Care area with project stakeholders. Presenters share mitigation plans, propose solutions, and request support as needed. LRAs ensure stakeholders are engaged and informed. LRAs occur at 120, 90, 60 and 30 days out from launch.
Zonal ACMIOs, Nurse Practitioner Leaders, Physician Design Leads, MILs and other medical leaders present along with their operational areas as required.
Patient Movement Readiness Series – 6 weeks pre-launch
The Patient Movement Readiness Series includes three overarching events (self-paced viewing of workflow recordings, patient movement fundamentals, and live system demonstrations) that introduce end users to patient movement workflows. These illustrate how tools learned in training are used in typical clinical scenarios. The three Patient Movement Readiness events provide baseline knowledge about patients move along typical pathways supported by simple workflows, as well as how to handle patients experiencing more complex transitions. Examples and activities are designed to help users feel confident facilitating safe transitions of care with Connect Care.
Zonal ACMIOs, zonal medical leaders, zonal CMIO end users and interested MILs attend.
Shadow Charting – 6-8 weeks pre-launch
Allows Connect Care users to practice charting prior to launch. During Shadow Charting, prescribers can chart in both Connect Care and their current documentation system (paper or otherwise). Shadow Charting is focused on high acuity and highly procedural areas, which are reviewed and determined by the Readiness Team for each wave based on experiences in prior launches.
Note that Shadow Charting only targets High Risk/High Volume workflows and is not available in all clinical areas, so many prescribers will not have an opportunity to participate in Shadow Charting.
The CMIO recommends that any participating prescribers complete basic training (EUPA passed) and personalization training before participating in Shadow Charting in order to get the most benefit from this Readiness Event.
Readiness Checkpoints – Clinical Operations Readiness (CORe) Summit and Clinical Operations Readiness (CORe) Day – 6-8 weeks pre-launch
These events provide operations and prescribers with relevant updates and expectations prior to launch. Presenters (project team members and wave leadership) review what to expect before, during and after launch, and include time for questions. These events help wave leaders with their engagement and confidence leading up to launch.
CMIO Practice Charting – 4 weeks pre-launch
CMIO Practice Charting is an additional opportunity for CMIO end users to practice dual-charting with Connect Care on real patients during or after real appointments. CMIO Practice Charting does not replace Clinical Operations Shadow Charting; it is an additional opportunity for CMIO end users to practice in the system. CMIO Practice Charting is available to those departments and end users identified by their local leadership.
Sessions are scheduled and coordinated on an as-needed basis, with areas of need identified by zonal medical leaders and MILs.
Workflow Dress Rehearsal (WDR) – 2-4 weeks pre-launch
WDR provides hands-on practice and simulated workflow scenarios using Connect Care. This is done post-training to ensure users have appropriate Connect Care access, promote confidence in the system and ensure familiarity with the helpdesk ticketing process. These 2- to 4-hour sessions run through integrated and department-specific scenarios in person with on-site support.
Zonal ACMIOs, zonal medical leaders, zonal MILs and zonal CMIO end users attend.